Jungle Surf Refund Policy
In the case you’ve changed your mind or no longer want the item we cannot offer a refund. If the item is defective or faulty it will be dealt with as per the manufacturers warranty. The buyer will have to pay for return shipment.
7 DAY EXCHANGE
Please email [email protected], or call in-store on (02) 65558556, if you need to exchange your item for a different size or product. We will try our best to help you out with getting your correct size but our stock is sometimes limited and we might not have the item you’re wishing to swap. In the case we don’t have the item in-stock you’re wishing to swap we can offer an online credit. All items must be returned in the condition it was sent; not to show any signs of wear or tear, the tags attached and the product hasn’t been washed/ironed etc. Buyer must pay for return shipment.
Swimwear must be tried on wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear. All items sold in a set must be returned in a set.
WHERE DO I SEND MY RETURN?
To complete your return or exchange, please email us.
86 Manning Street
Tuncurry, NSW 2428.
We recommend sending your return with registered post or postal insurance. We will not hold any responsibility for missing parcels.
If you receive a damaged or faulty item, please email us at [email protected]
Please submit photos, your order number and details of the fault and we will try our best to arrange a replacement or a refund to you as quickly as possible, based on an assessment from the manufacturer. If the manufacturer deems your item faulty, then your refund will be processed. Shipping costs are non-refundable.